Performance support for desktop applications
LearningGuide Solutions provides learning and support for users of Microsoft Office and other desktop applications, delivering targeted information at the moment of need, tailored to each organisation’s own use of Microsoft Office and related processes such as printing, network access and login, templates and forms.
Performance support for business applications
LearningGuide offers end users the support that they need for business applications such as ERP, CRM and document management systems. It provides a structure for better informal learning that accelerates the adoption of new applications and minimises the time required to complete deployment.
Customer Service
Customer Service or Technical Support can rely on LearningGuides, to enable immediate, cost-effective, and consistent client support. Product information needs to be up-to-date and easily accessible. By adding product information into a LearningGuide performance support system, Service, Operations, Customer Support and Sales teams have immediate current information at their fingertips and are better able to meet their customers’ needs.
Help Desk Solutions
Easy to support existing staff using LearningGuides’ e-Signs functionality which allows support personnel to email specific topics to individuals, groups, or throughout the enterprise.
It is costly and time consuming to train end-users on every feature of a new system. With LearningGuide Solutions, work related tasks and process workflows can be combined into a comprehensive performance support solution which is embedded within the application itself. LearningGuide ensures that new applications and processes can be rapidly adopted by all users. Formal training and help desk costs are reduced, providing a significant return on your investment.
Human Resources Solutions
Induction can be a time-consuming and complex process for new employees. With Electronic Performance Support solutions, new employees can get up to speed quickly and easily. New employees can readily access information on such topics as Company Processes, Policies and Procedures, Company History, Company Structure, Employee Benefits, and much more.
Performance support for policies and procedures
Organisations use LearningGuide to provide structure for better informal learning to support company policies and procedures, giving the workforce the information that they need when they need it so that they can easily find the most efficient ways to complete their tasks.
